Privacy Policy

This Privacy Policy provides succinctly the manner your data is collected and used by Al-Ansari Group (AG) on the its mobile Application and Website. As a visitor to the App and Website, you are advised to please read the Privacy Policy carefully. By accessing the services provided by the Application and Website you agree to the collection and use of your data by AG in the manner provided in this Privacy Policy.

The information collected

As part of the registration process on the Application and Website, AG may collect the following personally identifiable information about you: Name including first and last name, email address,  alternate email address, mobile phone number and contact details, postal code, demographic profile (like your age, gender, occupation, education, address etc.) GPS location (mobile site) and information about the pages on the Website/Application you visit/access, the links you click on the Website/Application, the number of times you access the page and any such browsing information (collectively referred to as “Personally Identifiable Information” or “PII”).

 In addition, AG may collect information regarding past orders, customer service inquiries, and service reviews.

How the information is collected

AG will collect personally identifiable information about you only as part of a voluntary registration process, on-line survey or any combination thereof. The site may contain links to other websites. AG is not responsible for the privacy practices of such websites which it does not own, manage or control. The site and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies together to inform, optimize, and serve ads based on someone’s past visits to the site.

How the information is used

AG will use your personal information to provide personalized features to you on the Application/Website and to provide for promotional offers to you through the site and other channels. AG will also provide this information to its business associates and partners to get in touch with you when necessary to provide the services requested by you. AG will use this information to preserve transaction history as governed by existing law or policy. AG may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers.

With whom your information will be shared with

AG will not use your financial information for any purpose other than to complete a transaction with you. AG does not rent, sell or share your personal information and will not disclose any of your personally identifiable information to third parties. In cases where it has your permission to provide products or services you’ve requested and such information is necessary to provide these products or services, the information may be shared with AG business associates and partners. AG may, however, share customer information on an aggregate with its partners or third parties where it deems necessary. In addition AG may use this information for promotional offers, to help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of the Application/Website terms of use or to defend against legal claims; special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure.

Your email address and mobile number

To register for an account, we require you to supply us with your email address and mobile number, or other information needed to contact you online and over the phone. We use your e-mail address and other contact information you provide us with to confirm your order and to communicate with you in case of an order problem, so one cannot register without an e-mail address. If you supply us with your email address, you may later access it, update it, modify it and delete any inaccuracies by accessing your account through my account information link on the user main page. We also use this information to facilitate and improve your use of the Application/Website, to communicate with you, for internal purposes and to comply with any requirements of law. This information may be disclosed to our staff and to third parties involved in the delivery of your order or the analysis and support of your use of the Application/Website.

Changing your personal information

You can update your personal information at any time by logging-in to your membership account and accessing “My Account”, where you can update your personal information mentioned in “Account Info” and “Saved Address”.

ATM, Credit Cards and Payment Information

When you place an order through the Application/Website, you are required to select a method of payment (for now, we accept cash and card on delivery). For transactions with online debit/credit cards, we transmit your entire card information to the appropriate debit/credit card company in an encrypted format with globally accepted rules and applications during order processing. Upon your choice, we keep a part of your card information in an encrypted format, taking precaution to maintain physical, electronic and procedural safeguards over your credit card information.

Protection of Your Personal Information

Although AG will endeavor to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the internet cannot be made absolutely secure. By using this Application/Website you agree that AG will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.

Our App/Website has secure pages to collect user information and most critical data is stored in encrypted form. We use various technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. Our servers use Secure Sockets Layer (SSL) and encryption technology that works with Netscape Navigator, Microsoft Internet Explorer, Firefox, Safari and Chrome.

We use reasonable organizational, technical and administrative measures to protect PII under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. Please do not send us sensitive information through email. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you must immediately notify us of the problem by contacting us through telephone or email.

Privacy Policy amendment

AG may change this Privacy Policy at any time by publishing the new version on the App/Website.

Contact us

For questions or concerns relating to our privacy policy, we can be contacted by email us or at +97444913355 or P.O. Box. 24533.